What to Watch Out For?
If you are signing up to receive feed in tariff payments, read contracts carefully so you know when to expect payment. Check with your licensee (the energy provider who pays your feed in tariff) whether you will be sent reminders of when to submit your meter reading.
You must submit meter readings to your feed in tariff’s licensee before it will make payment – and some companies have specific periods in which you must submit them. If you miss the deadline, you may have to wait until the next meter reading period before you will get paid.
How to Complain
If you have a complaint about your feed in tariff licensee, for example, about payment or delays in accreditation or installation, contact it directly. All companies should have a complaints process on their website which you can refer to. Find out more in our guide to complaining about feed-in tariff payments.
If you have not reached an agreement with your feed in tariff licensee eight weeks after you made the complaint, or you are not happy with the company’s final response, you can refer it to the Energy Ombudsman.
Can I switch the energy supplier that pays my feed in tariff?
Yes, you can change the electricity supplier which pays your feed in tariff. You do not have to use the same energy company for both your feed in tariff and domestic electricity supplier.
But if you do want to switch, check that any new energy company you are considering will agree to pay your feed in tariff. Your current electricity supplier must pay your feed in tariff (if it is a registered feed in tariff licensee) – if you switch, your new supplier can choose to pay you, but it is not obliged to if you’re already being paid by your current supplier. Take a look at our full guide to switching the energy supplier that pays your feed-in tariff.
The big six energy companies – British Gas, EDF Energy, Eon, Npower, Scottish Power and SSE – all pay feed-in tariffs. Some smaller suppliers, including Ecotricity, First Utility, Good Energy, Green Energy, Co-operative Energy, iSupply Energy, Spark Energy, Utilita and Utility Warehouse are also registered as licensed feed-in tariff suppliers.
Find out which are the best and worst energy companies according to their customers in our review of energy suppliers.
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