PRIVACY POLICY

This Privacy Policy sets out how we, Wessex ECOenergy Ltd part of Good Energy Group, collect, store and use information about you when you use or interact with our website, www.wessexecoenergy.com (our website) and where we otherwise obtain or collect information about you. This Privacy Policy was updated 25th March 2024.

Your Privacy

Our Website follows all legal requirements to protect your privacy. Our Privacy Policy is a legal statement that explains how we may collect information from you, how we may share your information, and how you can limit our sharing of your information. You will see terms in our Privacy Policy that are capitalized. These terms have meanings as described in the Definitions section below.

Definitions

Personal Data: Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage Data: Information collected automatically from this website (or third-party services employed in this website), which can include: the IP addresses or domain names of the computers utilised by the Users who use this website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the website) and the details about the path followed within the website with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User: The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Data Controller: Data Controller means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject: Data Subject is any living individual who is the subject of Personal Data.

GDPR: General Data Protection Regulation. Data Protection Directive. Current legislation. The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union. It addresses the export of personal data outside the EU.

Website: The hardware or software tool by which the Personal Data of the User is collected.

Cookies: Cookies are small pieces of data stored on a User’s device.

Contents

Summary
Our details
Information we collect when you visit our website
Information we collect when you contact us
Information we collect when you interact with our website
Information we collect when you place an order on our website
Our use of automated decision-making and profiling
How we collect or obtain information about you from third parties
Disclosure and additional uses of your information
How long we retain your information
How we secure your information
Transfers of your information outside the European Economic Area
Your rights in relation to your information
Your right to object to the processing of your information for certain purposes
Sensitive Personal Information
Changes to our Privacy Policy
Links To Other Sites
Children’s Privacy
California Do Not Track Disclosures
How to contact us
Your right to complain

Summary

This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.

Data Controller: Daniel Cole, Director of 21 Buttermarket, Poundbury, Dorchester, Dorset, United Kingdom, DT1 3AZ.
How we collect or obtain information about you:
- when you provide it to us (e.g. by contacting us, placing an order on our website, booking an appointment, using our chat system, browsing our products or by signing up to your e-newsletter.
- from your use of our website, using cookies and occasionally from third parties.
Information we collect: name, contact details, payment information e.g. your credit or debit card details, Usage data including IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address), company name or business name (if applicable), VAT number (if applicable).
How we use your information: for administrative and business purposes (particularly to contact you and process orders you place on our website), to improve our business and website, to fulfil our contractual obligations, to advertise our goods and services, to analyse your use of our website, and in connection with our legal rights and obligations.
To notify you about changes to our business, products and services.
To provide customer support.
To gather analysis or valuable information so that we can improve our Web Service and products.
To monitor the usage of our website.
To detect, prevent and address technical issues.
To provide you with news, offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information. You have the legal right to opt-in and opt-out. Opt-out is the default value in accordance to the GDPR.
Disclosure of your information to third parties: only to the extent necessary to run our business, to our service providers, to fulfil any contracts we enter into with you, where required by law or to enforce our legal rights.
- Business Transaction.If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- Disclosure for Law Enforcement.Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Do we sell your information to third parties (other than in the course of a business sale or purchase or similar event): No

Are there consequences in not supplying your personal data: to place an order with us we will require email address, billing address, shipping address, company name (if applicable), & VAT number (if applicable). Usage data to place an order is not mandatory.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How long we retain your information: for no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business) and certain additional factors described in the main section below entitled How long we retain your information]. For specific retention periods in relation to certain information which we collect from you, please see the main section below entitled How long we retain your information.
How we secure your information: using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology, only granting access to your information where necessary. This site uses a Comodo Certificate to offer secure communications by encrypting all data to and from the site.

Use of cookies: We use cookies on our website including essential, functional, analytical and targeting cookies. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Like most sites, we use cookies for several reasons, the main reasons being:

Analytics & Tracking – we use cookies to understand how the site is being used in order to improve the user experience. User data is anonymous.

Google Remarketing – we use these cookies to show relevant adverts to users who have previously visited our site, as they browse other websites. We also use these cookies to generate profile information in order to allow us to market to people with similar profiles. We recommend that you allow cookies so your experience isn’t hindered, as they allow our site to operate to its potential. However, you can choose to opt-out of receiving our cookies at any time. Do bear in mind that your experience may not be as smooth as some of our functionality depends on them Google’s advertisement privacy policy is located here https://policies.google.com/technologies/ads

You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or You may opt out of Google Analytics by visiting the Google Analytics opt-out page.

For more information, please visit our cookies policy here.

Transfers of your information outside the European Economic Area: we will only transfer your information outside the European Economic Area if we are required to do so by law

Use of automated decision making and profiling: we do not use automated decision making on this website. However, we do use profiling in behavioural advertising for promoting our blog posts or products through Google remarketing, social media paid adverts, web analytics and cookies.

Your rights in relation to your information to access your information and to receive information about its use

- to have your information corrected and/or completed
- to have your information deleted
- to restrict the use of your information
- to receive your information in a portable format
- to object to the use of your information
- to withdraw your consent to the use of your information
- not to have significant decisions made about you based solely on automated processing of your information, including profiling
- to complain to a supervisory authority

Sensitive personal information: we do not knowingly or intentionally collect what is commonly referred to as ‘sensitive personal information’. Please do not submit sensitive personal information about you to us. For more information, please see the main section below entitled Sensitive Personal Information.

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it’s not overridden by your rights
For payment processing purposes
To comply with the law

Our details

The data controller in respect of our website is Daniel Cole, Director of 21 Buttermarket, Poundbury, Dorchester, Dorset, United Kingdom, DT1 3AZ. Our VAT registration number is 270330929. You can contact the data controller by writing to the business address above or sending an email to privacy@wessexecoenergy.com

If you have any questions about this Privacy Policy, please contact the data controller.

Information we collect when you visit our website

We collect and use information from website visitors in accordance with this section and the section entitled Disclosure and additional uses of your information.

Web server log information

We use a third party server to host our website called Just Host, the privacy policy of which is available here: Our website server automatically logs the IP address you use to access our website as well as other information about your visit such as the pages accessed, information requested, the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), and your browser version and operating system.

Our Just Host web server is located in the USA however most of the actual website content will be hosted locally to us via the CDN.

Just Host is not currently signed up to the Privacy Shield certification.

Just Host have demonstrated to us that their Binding Corporate Rules have adequate safeguards for protecting personal data throughout the organisation. This is in line with the requirements of the Article 29 Working Party papers on Binding Corporate Rules.

As of 14th May 2018 their hosting locations within 15 US states are now GDPR compliant. Just Host are working on it to add more states and we will continue to review Just Host’s existing arrangements where data transfers are being made.

For more context, you can review Just Host’s GDPR information.

Use of website server log information for IT security purposes

Heart Internet collect and store server logs to ensure network and IT security and so that the server and website remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber attacks, by detecting unusual or suspicious activity.

Unless we are investigating suspicious or potential criminal activity, we do not make, nor do we allow our hosting provider to make, any attempt to identify you from the information collected via server logs.

Legal basis for processing: compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation).

Legal obligation: we have a legal obligation to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of our processing of information about individuals. Recording access to our website using server log files is such a measure.

Legal basis for processing: our and Heart Internet legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests: we and our third party hosting provider Heart Internet have a legitimate interest in using your information for the purposes of ensuring network and information security.

Use of website server log information to analyse website use and improve our website

We use the information collected by our website server logs to analyse how our website users interact with our website and its features. For example, we analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit and the operating system and browser used.

We use the information gathered from the analysis of this information to improve our website. For example, we use the information gathered to change the information, content and structure of our website and individual pages based according to what users are engaging most with and the duration of time spent on particular pages on our website.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: improving our website for our website users and getting to know our website users’ preferences so our website can better meet their needs and desires.

Cookies

Cookies are data files which are sent from a website to a browser to record information about users for various purposes.

We use cookies on our website, including essential, functional, analytical and targeting cookies. For further information on how we use cookies, please see our cookies policy which is available here.

You can reject some or all of the cookies we use on or via our website by changing your browser settings or non-essential cookies but doing so can impair your ability to use our website or some or all of its features. For further information about cookies, including how to change your browser settings, please visit www.allaboutcookies.org or see our cookies policy.

Analytics & Tracking – we use cookies to understand how the site is being used in order to improve the user experience. User data is anonymous.

Remarketing – we use these cookies to show relevant adverts to users who have previously visited our site, as they browse other websites. We also use these cookies to generate profile information in order to allow us to market to people with similar profiles. Remarketing services we use include both Google and Facebook. We recommend that you allow cookies so your experience isn’t hindered, as they allow our site to operate to its potential. However, you can choose to opt-out of receiving our cookies at any time. Do bear in mind that your experience may not be as smooth as some of our functionality depends on them.

Information we collect when you contact us

We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.

Email

When you send an email to the email address displayed on our website we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: where your message relates to us providing you with goods or services or taking steps at your request prior to providing you with our goods and services (for example, providing you with information about such goods and services), we will process your information in order to do so).

Transfer and storage of your information

We use a third party email provider to store emails you send us. Our third party email provider is Google Mail. Their privacy policy is available here

Emails you send us will be stored within the European Economic Area on Google’s servers in Belgium. For further information please see the section of this privacy policy entitled Transfers of your information outside the European Economic Area.

Contact form

When you contact us using our contact form, we collect your name, email address and IP address. We also collect any other information you provide to us when you complete the contact form.

If you do not provide the mandatory information required by our contact form, you will not be able to submit the contact form and we will not receive your enquiry.

Transfer and storage of your information

Messages you send us via our contact form will be stored outside the European Economic Area on Just Host’s servers in the USA (however most of the actual website content will be hosted locally to us via the CDN) .

Just Host is not currently signed up to the Privacy Shield certification.

For more context, you can review Just Host’s GDPR information.

For information about the safeguards used when your information is transferred outside the European Economic Area, see the section of this privacy policy below entitled Transfers of your information outside the European Economic Area.

Phone

When you contact us by phone, we collect your phone number and any information provide to us during your conversation with us.

We do not record phone calls.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation)
Legitimate interest(s): responding to enquiries and messages we receive and keeping records of correspondence.

Transfer and storage of your information

Information about your call, such as your phone number and the date and time of your call, is processed by our third party telephone service provider BT which is located in the UK. You can visit their website here

Information about your phone call will be stored by our third party telephone service provider within the UK (European Economic Area).

Post

If you contact us by post, we will collect any information you provide to us in any postal communications you send us.

Information we collect when you interact with our website

We collect and use information from individuals who interact with particular features of our website in accordance with this section and the section entitled Disclosure and additional uses of your information.

Use of web beacons and similar technologies in emails

We use technologies such as web beacons (small graphic files) in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates and click through rates which our emails achieve. We will only use web beacons in our emails if you have consented to us doing so.

For more information on how we use web beacons in our e-newsletter emails, see our cookies policy which is available here

Registering on our website

When you register and create an account on our website, we collect the following information:

Information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views;
Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including name, e-mail address, postal address and phone number).
Information that you provide to us for the purpose of subscribing to our e-mail notifications, placing reviews on our website, booking an appointment and when using our chat service.

If you do not provide the mandatory information required by the registration form, you will not be able to register or create an account on our website.

Legal basis for processing: necessary to perform a contract(Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: creating an account on our website is necessary to allow you to access the goods and services you have purchased from us.

Transfer and storage of your information

Our Just Host web server is located in the USA however most of the actual website content will be hosted locally to us via the CDN.

Just Host is not currently signed up to the Privacy Shield certification.

For more context, you can review Just Host’s GDPR information.

Information we collect when you place an order on www.wessexecoenergy.com

We collect and use information from individuals who place an order on our website in accordance with this section and the section entitled Disclosure and additional uses of your information.

Information collected when you place an order

Mandatory information

When you place an order for goods or services on our website, we collect your name, email address, billing address, shipping address, company name (if applicable), & VAT number (if applicable).

If you do not provide this information, you will not be able to purchase goods or services from us on our website or enter into a contract with us.

Legal basis for processing: necessary to perform a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: we need the mandatory information collected by our checkout form to establish who the contract is with and to contact you to fulfil our obligations under the contract, including sending you receipts and order confirmations.

Legal basis for processing: compliance with a legal obligation (Article 6(1)(c) of the General Data Protection Regulation).
Legal obligation: we have a legal obligation to issue you with an invoice for the goods and services you purchase from us where you are VAT registered and we require the mandatory information collected by our checkout form for this purpose. We also have a legal obligation to keep accounting records, including records of transactions

Optional information

We also collect optional information from you, such as your phone number and information about how you heard about us. We also ask you if you would like to receive marketing communications from us. For further information, see ‘Marketing communications’ in this section below.

Processing your payment

After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment we use PayPal.

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processor we work with is:

PayPal Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Outbound Communications:

To facilitate your order or for customer services purposes we will contact you directly via

Email
Telephone (Voice)
Telephone (Text)

Marketing communications

At checkout you will have the option of receiving marketing communications from us.

You can opt-out from receiving marketing communications in relation to our goods and which are similar to those which you purchase from us, by ticking the box.

We will send you marketing communications in relation to similar goods and services if you do not opt out from receiving them.

We use personal data (such as email addresses) to market and promote our services as well as sharing our blogs and guides. In every single email we send, we include an unsubscribe link so you can opt-out of our email marketing at any time.

Use of web beacons in emails

For more information on how we use web beacons in our emails, see our cookies policy which is available here

For more information about our third party mailing list provider and they use web beacons, please see their privacy policy which is available here

Our goods and services

You can opt in to receiving marketing communications from us in relation to our goods and services by email by ticking a box indicating that you would like to receive such communications at checkout or on the homepage of the website.

We will send you marketing communications in relation to our goods and services only if you opt-in to receive them.

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: you give your consent to us sending you information about our goods and services by signing up to receive such information in accordance with the steps described above.

Transfer and storage of your information

Information collected or obtained from third parties

This section sets out how we obtain or collect information about you from third parties.

Information received from third parties

Generally, we do not receive information about you from third parties.

It is also possible that third parties with whom we have had no prior contact may provide us with information about you.

Information we obtain from third parties will generally be your name and contact details, but will include any additional information about you which they provide to us.

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: where a third party has passed on information about you to us (such as your name and email address) in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you (as the case may be).

Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: where you have asked that a third party to share information about you with us and the purpose of sharing that information is not related to the performance of a contract or services by us to you, we will process your information on the basis of your consent, which you give by asking the third party in question to pass on your information to us.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: where a third party has shared information about you with us and you have not consented to the sharing of that information, we will have a legitimate interest in processing that information in certain circumstances.

For example, we would have a legitimate interest in processing your information to perform our obligations under a sub-contract with the third party, where the third party has the main contract with you. Our legitimate interest is the performance of our obligations under our sub-contract.

Similarly, third parties may pass on information about you to us if you have infringed or potentially infringed any of our legal rights. In this case, we will have a legitimate interest in processing that information to investigate and pursue any such potential infringement.

Where we receive information about you in error

If we receive information about you from a third party in error and/or we do not have a legal basis for processing that information, we will delete your information.

Information obtained by us from third parties

In certain circumstances (for example, to verify the information we hold about you or obtain missing information we require to provide you with a service) we will obtain information about you from certain publicly accessible sources, both EU and non-EU, such as online customer databases, business directories, media publications, social media, and websites (including your own website if you have one).

Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: where you have entered into a contract or requested that we enter into a contract with you, in certain circumstances, we will obtain information about you from public sources in order to enable us to understand your business and provide services to you or services to a sufficient standard.

For example, we would obtain and/or verify your email address from your website or from a directory where you ask us to send you information by email but we do not possess the information or we need to confirm that we have recorded your email address correctly.

Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: in certain circumstances, we will have a legitimate interest in obtaining information about you from public and private sources. For example, if you have infringed or we suspect that you have infringed any of our legal rights, we will have a legitimate interest in obtaining and processing information about you from such sources in order to investigate and pursue any suspected or potential infringement.

Profiling

Profiling is any form of automated processing of your information to evaluate personal aspects about you, in particular to analyse or predict things like your performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

Use of profiling for web analytics

Our web analytics service, Google Analytics collects information such as your location (based on your IP address) and your behaviour (based on cookies) when you access our website (such as the pages you visit and what you click on). We will only process information from cookies if you have consented to us setting cookies on your computer in accordance with our cookies policy here.

Logic involved: by automatically analysing and categorising information such as the location (based on IP address) as well as the behaviour and devices of visitors to our website (using cookies), we are able to gain a better understanding of what our website visitors want (in terms of the content of our website and our products), how to improve our website and how to advertise and market our services to them.

Significance and envisaged consequences: cookies will be used to track and store information about your behaviour and device on our website (unless you have opted out from receiving such cookies by following this guide) and your location will be analysed based on your IP address. We may target advertisements based on the level of interest we receive from certain visitors and their behaviour on our website.

Use of profiling in marketing emails

We use web beacons in our marketing emails to analyse who opens our emails and what actions they take (for example, what they click on). We will only process information from web beacons if you have consented to their use in accordance with our cookies policy here

Logic involved: By analysing how our email recipients respond to our emails, we are able to improve the content and effectiveness of our emails and gauge who is most interested.

Significance and envisaged consequences: Your behaviour when you open our emails will be tracked using small gif files (web beacons), including open rates, click through rates and when these lead to purchases.

How to object: If you object to these web beacons please unsubscribe from our emailing list using the unsubscribe button on the email or call / email us directly.

Legal basis for processing: Legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interest: Analysing the level of engagement and effectiveness of our marketing emails and content.

Disclosure and additional uses of your information

This section sets out the circumstances in which will disclose information about you to third parties and any additional purposes for which we use your information.

Disclosure of your information to service providers

We use a number of third parties to provide us with services which are necessary to run our business or to assist us with running our business and who process your information for us on our behalf. These include the following:

We currently use the following third-party online tools:

Insightly CRM

A tool you use to manage your business relationships. You can view their privacy policy here

Asana

Asana to manage our projects. You can view their privacy policy here

NiftyQuoter

NiftyQuoter for creating proposals and quotes. You can view their privacy policy here

Woocommerce Product Reviews

Woocommerce Product reviews to manage our online product reviews. You can view their policy here

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.

Google Fonts (Google Inc.)

Google Fonts is a typeface visualisation service provided by Google Inc. that allows this Website to incorporate content of this kind on its pages.

Personal Data collected: Usage Data and various types of Data as specified in the privacy policy of the service.

Place of processing: US – Privacy Policy

YouTube video widget (Google Inc.)

YouTube is a video content visualisation service provided by Google Inc. that allows this Website to incorporate content of this kind on its pages.